These Terms & Conditions govern your use of the Vroomi app and website. By creating an account or using Vroomi, you agree to these terms. Please read them carefully.
1. About these terms
Vroomi is operated by Arri Tech Ltd ("we", "us", "our"), registered in England and Wales (company number 13784390), registered office 9 Telford Road, Southall, Middlesex, UB1 3JG, United Kingdom. "Vroomi" is a trading name of Arri Tech Ltd. These terms form a legal agreement between you and us.
2. Eligibility & your account
To use Vroomi you must be able to form a legally binding contract, or use it with the appropriate involvement of a parent or guardian. Because a UK learner can hold a provisional licence from age 15¾ and start car lessons at 17, we know some learner accounts belong to people under 18 — see our Privacy Policy's children's section for how we handle this. Where a learner is under 18, we expect a parent or guardian to be involved in setting up their account and in agreeing any lesson arrangement with an instructor.
You are responsible for keeping your login details secure and for all activity on your account. You must give accurate information and keep it up to date, including your qualifications and vehicle details if you're an instructor.
3. Our role — Vroomi is a marketplace
Vroomi is a platform that connects learner drivers with independent driving instructors and driving schools. We are not a driving school and we do not provide driving lessons ourselves. Instructors on Vroomi are independent providers, responsible for their own services, qualifications, insurance, vehicles and compliance with DVSA and other legal requirements. Schools are responsible for the instructors they add to their team.
Any lesson arranged through Vroomi is a contract between the learner and the instructor (or school), not with us. We are not a party to that contract and are not responsible for the lessons provided, their quality, or their safety.
4. If you are a learner
You can use Vroomi to find instructors, request and manage lessons, message instructors, track your progress, and use Spark, our theory-assistant chat feature. You are responsible for paying your instructor for lessons directly, at the rates they set — Vroomi does not collect or process lesson payments (see section 9). You should satisfy yourself that an instructor is suitable and appropriately qualified and insured before booking with them.
5. If you are an instructor
You confirm that you are legally entitled to provide driving instruction in the UK, hold all required qualifications (such as ADI or PDI status), and hold appropriate insurance and a roadworthy, appropriately equipped vehicle. You set your own prices and manage your own bookings and pupils. You are responsible for your own tax affairs (including VAT if you're VAT-registered) and for complying with all laws that apply to your services, including keeping your vehicle's MOT and tax valid — Vroomi may show you MOT/tax data pulled from the DVSA to help, but you're responsible for the accuracy of what's shown on your profile.
Vroomi is available to you on a paid subscription, billed per instructor — see section 8. Instructor Assistant, our AI business-assistant chat feature, is described in section 7.
6. If you are a driving school
School accounts let you manage a team of instructors, leads and vehicles. You are billed per instructor seat — see section 8. You are responsible for your instructors' use of Vroomi under your school, and for ensuring you have the right to add them to your team. Each instructor sets their own lesson prices independently; the school does not receive learners' lesson payments through Vroomi.
7. AI features
Vroomi provides two AI-powered chat features: Spark, a general theory/Highway Code assistant for learners, and Instructor Assistant, a business-assistant for instructors that can read your own diary, pupil notes and earnings to help answer your questions or draft messages (see our Privacy Policy for exactly what data this involves). These features are provided "as is", for information and convenience only. They can make mistakes. You're responsible for checking anything an AI feature tells you or drafts for you — including a message, lesson proposal, or theory-test information — before you rely on it or send it. Nothing an AI feature drafts is sent, booked or saved on your behalf without you confirming it first.
8. Subscriptions & free trials
Instructor and school features are provided on a paid subscription. There are two ways to buy one, and which you used decides how it is billed, priced and cancelled:
- On this website. Payment is taken by Stripe. This is the only route for driving schools, and it is available to instructors on any device, including an iPhone browser.
- Inside the iPhone app, as an Apple in-app purchase. Payment is taken by Apple through your Apple Account. This route is available to individual instructors only — there is no in-app purchase for school accounts, so a school subscribes on this website whatever device its owner uses. The Android app does not sell subscriptions; an Android user subscribes on this website.
Prices differ by route. A subscription bought on this website costs less than the same subscription bought inside the iPhone app, because Apple charges a commission on in-app purchases. The current price for each route is shown on our pricing page, and the price you will be charged is shown to you before you confirm. What you get is the same either way.
Free trials. We currently offer a 60-day free trial on subscriptions bought on this website. To start it you will be asked for a valid payment method; you will not be charged during the trial, and if you cancel before it ends you pay nothing. If you do not cancel, the subscription begins when the trial ends and your payment method is charged at the then-current price. Where a free or introductory offer is available on the Apple in-app purchase, its length and terms are set in our App Store listing and are governed by Apple, not by this section.
Renewal. Subscriptions renew automatically, for the same period, until cancelled.
Cancelling. How you cancel depends on where you subscribed, and you must use the right one — cancelling in the wrong place will not stop the billing:
- Subscribed on this website: cancel yourself at any time in your account or at vroomi.co.uk/cancel-subscription, or email support@vroomi.co.uk.
- Subscribed through the App Store: Apple holds that subscription, and only you can cancel it, through Apple. On your iPhone, open Settings, tap your name, tap Subscriptions and cancel Vroomi there. We cannot cancel an App Store subscription on your behalf, we cannot stop Apple billing you, and cancelling or deleting your Vroomi account will not end it. This is a restriction Apple places on all apps, not a choice of ours.
In either case you keep access until the end of the period you have already paid for. School subscriptions are billed per instructor seat, and the amount billed adjusts automatically as instructors join or leave your team.
9. Payments & refunds
Who takes the payment. For a subscription bought on this website, payment is processed by Stripe and Vroomi is the seller. For an Apple in-app purchase, payment is processed by Apple through your Apple Account, on Apple's own terms, and your receipt comes from Apple. We never see or store your card details on either route. Prices are shown before you confirm and include VAT where applicable.
Refunds. These also follow the route you bought through. For a subscription bought on this website, no charge is taken until your 60-day free trial ends, so cancelling during the trial means you are never charged at all; a refund of a charge taken after the trial converts is considered at our discretion, except where UK consumer law requires otherwise. We cannot refund an App Store purchase. Apple handles those directly — request one at reportaproblem.apple.com. Nothing in this section affects your rights under UK consumer law.
Lesson payments between a learner and their instructor are arranged and paid directly between them — Vroomi does not collect, hold or process any part of that payment. Any "paid" status shown in the app against a lesson is a record the instructor sets themselves, not a payment made through Vroomi.
10. Acceptable use
You agree not to misuse Vroomi. In particular, you must not: break the law; harass, abuse or endanger other users; post false, misleading or unlawful content; misrepresent your qualifications, identity, or vehicle details; attempt to gain unauthorised access to any account or data; scrape or misuse data; or use Vroomi other than as intended. We may remove content and suspend accounts that breach these terms.
11. Your content
You keep ownership of the content you submit — such as profile details, photos, lesson notes and messages. You grant us a licence to host and display that content as needed to operate Vroomi (for example, showing your profile to a matching learner or instructor). You are responsible for the content you post and confirm you have the right to share it.
12. Our liability
Vroomi is provided "as is". To the fullest extent permitted by law, we are not liable for the acts, omissions, services or conduct of instructors, schools or learners, nor for lessons arranged through the platform, nor for the accuracy of anything an AI feature generates (see section 7). Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by our negligence, or for fraud.
13. Suspension & termination
You can stop using Vroomi and close your account at any time. We may suspend or terminate accounts that breach these terms, or where we are required to by law. Where fair to do so, we will give notice.
14. Changes to these terms
We may update these terms from time to time. We will update the "last updated" date and, where changes are significant, take reasonable steps to let you know. Continuing to use Vroomi after changes means you accept the updated terms.
15. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, subject to your rights as a consumer to bring proceedings in your country of residence.
16. Contact
Questions about these terms? Get in touch through our contact form, or write to Arri Tech Ltd, 9 Telford Road, Southall, Middlesex, UB1 3JG, United Kingdom.